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GPON04 Jun 2026· 6 min

Detecting Faulty ONUs Before Customers Call

How to monitor optical receive power and alert your NOC before subscribers notice the dropout.

IT
iBilling Team
Network team

Most subscriber complaints about 'slow internet' are actually degrading optical signal. A healthy ONU sits between -8 dBm and -27 dBm.

Below -27 dBm you'll see retransmits, video buffering, and eventually total loss. Above -8 dBm the receiver saturates and link flaps.

Polling all ONUs every 60 seconds and alerting on a 3 dBm drop within a 24h window catches almost every failing splice before the customer notices.

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